Privacy Policy

Who we are

This website is operated by Epione Trading Ltd, a company registered in England and Wales. This policy explains what personal data we collect when you use this website or contact us, why we collect it, and what rights you have over it.

What data we collect

We only collect personal data that you choose to give us by filling in the enquiry form on this site. This may include:

• Your first and last name
• Your email address
• Your phone number, if you provide one
• Your property or business name
• The product category and message you enter

We do not use cookies, analytics, or any other automatic tracking technology on this website. We do not collect any data unless you actively submit the contact form.

How we use your data

We use the information you submit solely to respond to your enquiry, provide quotes or product information, and communicate with you about a potential or existing order. We do not use your data for marketing unless you separately and explicitly ask to be added to a mailing list, and we do not sell, rent, or share your data with third parties for their own marketing purposes.

How your data is processed

Enquiry form submissions on this site are handled by Formspree, a third-party form processing service, which delivers your message to us by email. Formspree acts as a data processor on our behalf. You can review Formspree's own privacy practices at formspree.io/legal/privacy-policy.

Legal basis for processing

We process your data on the basis of legitimate interest — specifically, our interest in responding to a business enquiry that you have initiated — and, where applicable, in order to take steps towards entering into a contract with you (for example, providing a quote ahead of a potential order).

How long we keep your data

We retain enquiry data for as long as is reasonably necessary to respond to your enquiry and maintain a record of business communications, and no longer than is necessary for that purpose.

Your rights

Under UK GDPR, you have the right to:

• Ask us what personal data we hold about you and request a copy of it
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to or restrict how we use your data
• Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, contact us using the details below.

Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision.

Contact us

For any questions about this policy or your personal data, contact us at enquiries@epionetradingltd.co.uk.